{"title":"FAQ's","description":"\u003cdiv class=\"shopify-policy__title\"\u003e\n\u003ch1\u003eRefund policy\u003c\/h1\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"shopify-policy__body\"\u003e\n\u003cdiv class=\"rte\"\u003e\n\u003cp\u003eWe have a 14-day return policy, which means you have 14 days after receiving your item to request a return.\u003cbr\u003e\u003cbr\u003eTo be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.\u003cbr\u003e\u003cbr\u003eTo start a return, you can contact us at\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"mailto:masi.jewllery@gmail.com\"\u003emasi.jewllery@gmail.com\u003c\/a\u003e. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]\u003cbr\u003e\u003cbr\u003eIf your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.\u003cbr\u003e\u003cbr\u003eYou can always contact us for any return question at\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"mailto:masi.jewllery@gmail.com\"\u003emasi.jewllery@gmail.com\u003c\/a\u003e.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDamages and issues\u003c\/strong\u003e\u003cbr\u003ePlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eExceptions \/ non-returnable items\u003c\/strong\u003e\u003cbr\u003eUnfortunately, we cannot accept returns on sale items or gift cards.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eExchanges\u003c\/strong\u003e\u003cbr\u003eThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEuropean Union 14 day cooling off period\u003c\/strong\u003e\u003cbr\u003eNotwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds\u003c\/strong\u003e\u003cbr\u003eWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.\u003c\/p\u003e\n\u003cp\u003eIf more than 15 business days have passed since we’ve approved your return, please contact us at\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"mailto:masi.jewllery@gmail.com\"\u003emasi.jewllery@gmail.com\u003c\/a\u003e.\u003c\/p\u003e\n\u003ch1 data-start=\"0\" data-end=\"90\"\u003e\u003cstrong data-start=\"4\" data-end=\"88\"\u003e\u003c\/strong\u003e\u003c\/h1\u003e\n\u003ch1 data-start=\"0\" data-end=\"90\"\u003e\u003cstrong data-start=\"4\" data-end=\"88\"\u003eJewelry Care Instructions \u003c\/strong\u003e\u003c\/h1\u003e\n\u003ch4 data-start=\"92\" data-end=\"120\"\u003e\u003cstrong data-start=\"97\" data-end=\"118\"\u003eFreshwater Pearls\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cul data-start=\"121\" data-end=\"464\"\u003e\n\u003cli data-start=\"121\" data-end=\"186\"\u003eWear regularly to maintain their natural moisture and luster.\u003c\/li\u003e\n\u003cli data-start=\"187\" data-end=\"253\"\u003eAvoid contact with perfumes, hairspray, makeup, and chemicals.\u003c\/li\u003e\n\u003cli data-start=\"254\" data-end=\"308\"\u003eWipe gently with a soft, damp cloth after wearing.\u003c\/li\u003e\n\u003cli data-start=\"309\" data-end=\"387\"\u003eDo not expose to water, humidity, or direct sunlight for extended periods.\u003c\/li\u003e\n\u003cli data-start=\"388\" data-end=\"464\"\u003eStore in a soft pouch, separate from other jewelry to prevent scratches.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4 data-start=\"466\" data-end=\"496\"\u003e\u003cstrong data-start=\"471\" data-end=\"494\"\u003e925 Sterling Silver\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cul data-start=\"497\" data-end=\"844\"\u003e\n\u003cli data-start=\"497\" data-end=\"578\"\u003eAvoid exposure to water, humidity, and harsh chemicals to prevent tarnishing.\u003c\/li\u003e\n\u003cli data-start=\"579\" data-end=\"637\"\u003eKeep away from lotions, perfumes, and cleaning agents.\u003c\/li\u003e\n\u003cli data-start=\"638\" data-end=\"692\"\u003ePolish with a soft silver cloth to maintain shine.\u003c\/li\u003e\n\u003cli data-start=\"693\" data-end=\"760\"\u003eStore in an airtight bag or anti-tarnish pouch when not in use.\u003c\/li\u003e\n\u003cli data-start=\"761\" data-end=\"844\"\u003eWearing silver frequently helps slow tarnishing by absorbing natural skin oils.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4 data-start=\"846\" data-end=\"872\"\u003e\u003cstrong data-start=\"851\" data-end=\"870\"\u003eStainless Steel\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cul data-start=\"873\" data-end=\"1179\"\u003e\n\u003cli data-start=\"873\" data-end=\"962\"\u003eWater-resistant, but prolonged exposure to chlorine or saltwater may dull the finish.\u003c\/li\u003e\n\u003cli data-start=\"963\" data-end=\"1013\"\u003eClean with mild soap, water, and a soft cloth.\u003c\/li\u003e\n\u003cli data-start=\"1014\" data-end=\"1060\"\u003eAvoid harsh chemicals and cleaning agents.\u003c\/li\u003e\n\u003cli data-start=\"1061\" data-end=\"1122\"\u003eStore separately to prevent scratches from harder metals.\u003c\/li\u003e\n\u003cli data-start=\"1123\" data-end=\"1179\"\u003eUse a microfiber cloth to restore shine when needed.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","products":[],"url":"https:\/\/masijewels.com\/collections\/faqs.oembed","provider":"masijewels","version":"1.0","type":"link"}